Q&A

Q.
Which country's brand is PAAGOWORKS?
A.
A Japanese outdoor brand that started in 2011. Developed in Japan for the world.
Q.
What is the origin of the name PAAGOWORKS?
A.
It is a coined word meaning "Let's pack and go! Let's pack up and go!" Call us Pergoworks!
Q.
I'm a PATAGONIA fan, what should I do?
A.
I'm a fan too. Visit your nearest PATAGONIA shop.
Q.
Where can I buy your products?
A.
You can purchase it at outdoor shops nationwide. See the DEALERS LIST for dealers.
Q.
Please tell me about product repair.
A.
We will repair the product free of charge within one year from the date of purchase. Please pay the shipping fee. If one year has passed since the purchase, we will repair it for a fee. Please contact info@paagoworks.com. If you have a photo of the area to be repaired, we can quickly provide an estimate. The delivery date is 3 weeks after the arrival of the product. There may be delays during busy periods.
Q.
Please tell me about the warranty.
A.
Lifetime warranty for initial defects. We will also pay for the shipping fee. We do not guarantee failures caused by deterioration over time or misuse or misuse. We do not guarantee damage caused by remodeling or repair by the customer, as well as when the product is purchased through secondary trading.
Q.
How do I return or exchange an item purchased from the online store?
A.
Terms & Conditions Please refer to the.
Q.
Please let me know the shipping fee for the online store.
A.
After setting the address, you can check it by pressing "Calculate Shipping" in the cart. In addition, we cannot accept individual requests such as Nekopos delivery. please note that.
Q.
Please tell me the schedule of the event stall.
A.
We will inform you on official SNS etc. at any time.
Q.
I live overseas, can I buy your products?
A.
Overseas handling has started at the official online store. Supported countries and regions will be updated from time to time. Also, please check the DEALERS LIST for overseas stores.
Q.
Who do I contact regarding new transactions?
A.
Please contact info@paagoworks.com.
Q.
When can I purchase items that are out of stock in the online store?
A.
We apologize for the inconvenience. If you sign up for "Notify me of arrival", we will notify you when the product is back in stock. Depending on the order status, sales of the listed products may be terminated without prior notice. Even if the product is out of stock at the online store, it may be in stock at the store that handles it. Please contact the store directly for in-store inventory.
Q.
I bought a Pergo product and want to brag about it to my friends. What should I do?
A.
First of all, invite your friends to the outdoors and take a commemorative photo together. If you add the hashtag #paagoworks to the photo and upload it to SNS, you can brag a little.