If you are in Japan, you can choose to pay by bank transfer in advance
ジャパンネット銀行
ビジネス営業部(005)
普通口座 1939934
株式会社パーゴワークス
For payment in Japan:
It will be charge 10% of Japanese tax, shipping fee and bank transfer fee. The order will automatically be cancelled if you do not pay until 3 days passed after the order.
For domestic shipping:
Delivery will be processed within 3 business days from the receipt of payment.
Domestic shipping PAAGO WORKS currently uses ヤマト運輸 for shipping. ( You can use Nekopos service for small parcels charges ¥250.)
An email will be sent via webstore@paagoworks.com with the tracking number for each shipment.
The shipping fee in Japan other than Okinawa area is ¥756 with tax.
The shipping fee for Okinawa area is 1500 with tax.
Free shipping orders over 10800.
IMPORTANT NOTE:
1. PAAGO WORKS will only accept unused products in their original condition with the tags still attached.
2. Items on sale cannot be returned or exchanged.
3. For international shipping, we will accept returns within 30 days of the invoice date.For shipping in Japan, we will accept returns and exchanges within 7 days of the date of shipment.
4. Refunds will only be made using the same method of payment used during the original purchase. You will be refunded in full for the items that you have paid, but you will be responsible for shipping and insurance charges.
5. Refunds will be processed within 7 business days. (There may be a delay during peak seasons and sales.)
Return and Exchange Method:
1. Download and send a completed Return and Exchange form.
*Please click here to download the Return and Exchange form.
2. Pack with the original invoice or packing list.
3. Items must be returned with everything that was included in the original shipping.
4. Shipping fee will be borne by the customers.
5. Mail the items to be returned, a completed Return and Exchange form, and the original invoice to the following return address.
Return Address:
PAAGO WORKS Ltd.
2F Tousen Kokubunji Bld. 5-26-39 Honda
Kokubunji-shi, Tokyo, 185-0011, JAPAN
TEL: (+81) 42-312-2865
*PAAGO WORKS is not responsible for returns lost while in transit.
Refunds:
Refunds will only be made using the same method of payment used during the original purchase. You will be refunded in full for the items that you have paid, but you will be responsible for shipping and insurance charges. Refunds will be processed within 7 business days. (There may be a delay during peak seasons and sales.)
Contact:
PAAGO WORKS Ltd.
Address: 2F Tousen Kokubunji Bld. 5-26-39 Honda
Kokubunji-shi, Tokyo, 185-0011, JAPAN
Tel: (+81) 42-312-2865
Fax: (+81) 42-312-2865
Email: info@paagoworks.com
Business time: Monday to Friday 10 a.m. to 5 p.m. Japan time
Please put your order number on your email for a quick reply.
*This return policy only applies to items purchased from the official PAAGO WORKS WEBSTORE.
Last updated in 2018