Q&A

Q.
WHERE IS PAAGOWORKS FROM?
A.
PAAGOWORKS LTD. is a Japanese outdoor brand that was launched in 2011.
Q.
WHY DO YOU NAME PAAGOWORKS?
A.
PAAGO is a made-up word taken from “Let’s Pack And Go,” with the implied message “Let's pack and go out on an adventure!”
Q.
WHERE CAN I BUY PRODUCTS?
A.
Our products are available at outdoor shops in Japan and a few shops overseas. Check the DEALERS LIST for authorized dealers.
Q.
HOW DO I GET A PRODUCT REPAIRED?
A.
We offer free repair services within one year of purchase (excluding shipping fee). Please send an email to info@paagoworks.com with your order number.
Q.
DO YOU HAVE A WARRANTY?
A.
Only initial problems can be repaired for free and with free shipping. Please send an email to info@paagoworks.com with your order number. We offer free repair services within one year of purchase (excluding shipping fee). We will charge customers with a fair price for repair work after one year.
Q.
HOW DO I PROCESS A RETURN AND EXCHANGE?
A.
Please check Terms and Conditions for RETURN AND EXCHANGE POLICY. https://www.paagoworks.com/en/pages/termsandconditions
Q.
HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?
A.
Delivery will be processed within 3 business days from the receipt of payment. For international shipping, it will be processed within 7 business days from the receipt of payment.
Q.
HOW MUCH FOR SHIPPING FEE?
A.
The shipping fee is calculated by the package weight and destination, which can be confirmed by clicking the Calculate Shipping button from the shopping cart. Shipments outside of the U.S. may be subject to your specific country’s tariffs, duties, or value added tax (VAT), etc..
Q.
DO YOU HAVE AN OFFICIAL SNS ACCOUNT?
A.
Yes. We have Instagram, Facebook and Youtube accounts.
Q.
DO YOU SHIP YOUR PRODUCT INTERNATIONALLY?
A.
Yes. PAAGOWORKS online store has an international shipping service. Also, please check the DEALERS LIST for overseas stores.
Q.
HOW CAN I GET IN TOUCH WITH YOU?
A.
Please contact to info@paagoworks.com
Q.
WHAT IF THE ITEM I’M IN NEED OF IS OUT OF STOCK?
A.
Sometimes due to high demand, what you’re looking for is out of stock. Click “Get notified” on the product page, and we will email you when it’s available again.
Q.
DO YOU OFFER FACTORY TOUR?
A.
We’are not offering factory tours now.